Delivery Information

UK Mainland
Standard Delivery - Mon-Fri (Orders Over £70)	Within 2 Working Days	Free
Standard Delivery - Mon-Fri (Orders Under £70)	Within 2 Working Days	£5.99
Expedited Delivery - Mon-Thurs (Orders Before 12:00pm)	Next Working Day	£7.49
Saturday Delivery - Friday  (Orders Before 12:00pm)	Saturday	£14.99
Scottish Highlands, Islands, Northern Ireland & Isle of Man
Standard Delivery - Mon-Fri (All Orders)	3-5 Working Days	£14.99

We aim to despatch all UK Mainland orders on the same day if they're placed before 12:00pm, or the next working day. We aim to deliver within 2 working days from receipt of order. For Highlands and Islands customers, we will aim to deliver all orders within 3-5 working days from receipt of order.

Delivery times cannot be guaranteed, but all orders are shipped as soon as possible. Bank holidays can cause shipping delays due to courier holidays, if you have any questions or queries, please contact us. Orders requiring delivery on a pallet will be quoted per order.

STANDARD DELIVERY

Standard delivery is free on all orders over £70.00 within the UK mainland, all orders under £70.00 will be subject to a standard delivery charge of £5.99, or £14.99 for Scottish Highlands and Islands customers. 

EXPEDITED (SAME DAY DESPATCH)

Expedited orders placed before 12:00pm will be despatched the same day on our Next Day courier service, we recommend this service if you need something sooner and are purchasing something small that would usually go by Royal Mail.

Please note, if you order this service on a Friday your delivery will be on Monday.

SATURDAY DELIVERIES

Saturday Delivery orders are delivered between 08:00 and 18:00. This service must be ordered by 12:00pm on the Friday before delivery.

All Saturday delivery orders are tracked and signed so please make sure someone is available to sign for your goods.

OUR COURIERS

In the UK, we partner with DX and Royal Mail for all parcel orders. Larger and Expedited items will be sent with DX on a Next Day Leave Safe Service, and smaller items will be sent with Royal Mail on a 24 Hour Service.

You will be sent either an email or a text providing a delivery time frame for any orders shipped with DX.

We require the provision of a mobile number and email address for all services to enable us to keep you up to date with your order and pass on any relevant tracking information.

If you are not going to be available to sign for the package, you will have the opportunity to provide details of where it can be safely left, nominate a neighbour who can sign for it, or rearrange the delivery for a more convenient time.

If you are worried about not being available to receive a package or not keen on it being left at your property, please provide an alternate address for delivery.

All dispatch and delivery timings are subject to stock availability. You will be informed as soon as possible of any delays and offered options to change or cancel your order.

We may part-ship your order, provide reasonable substitutions (such as alternative wood flavours) and send any remaining items separately, at no further cost to you.

SCOTTISH HIGHLANDS, ISLANDS & NORTHERN IRELAND

All Orders delivered to the following Post Code areas fall under our Scottish Highlands, Islands, Northern Ireland & Channel Islands service, which is detailed above;

Area	Post Code	Area	Post Code	Area	Post Code
Aberdeen	AB31 - AB35	Northern Highlands	IV1 - IV63	Northern Highlands	PH32 - PH33
Aberdeen	AB41 - AB54	Arran	KA27	Northern Highlands	PH45 - PH48
Northern Highlands	AB36 - AB38	Argyll	KA28	Argyll	PH30 - PH31
Northern Highlands	AB55 - AB56	Northern Highlands	KW0 - KW14	Argyll	PH34 - PH44
Argyll	FK17 - FK21	Orkney Shetland	KW15 - KW17	Northern Ireland	BT
Northern Highlands	HS1 - HS9	Argyll	PA20 - PA78
Argyll	PH49 - PH50	Dundee	PH15 - PH18
Orkney Shetland	ZE1 - ZE3	Northern Highlands	PH19 - PH29

We are unable to offer Pre-12:00 & Saturday delivery services to the above areas.

HEAVY GOODS

Some products such as Commercial Smokers are unable to be shipped using the standard methods detailed above and a shipping quote will be provided for these.

These are classified as heavy goods products. All heavy goods items are shipped using the pallet network and delivery times will vary based on the delivery address.

For this service we will call and confirm delivery arrangements prior to shipping, so accurate contact details are required. Customers will also need to make sure someone is available on the day of delivery to receive the goods, and that full access is available.

Pricing for the ProQ Commercial Smokers excludes shipping and will require a quotation on a case by case basis.

EUROPE

Please have a look at our list of ProQ distributors or contact us for information.

INTERNATIONAL

Depending on the product, we may be able to ship to you with one of our logistics partners. Costs are variable depending on your location and the size and weight of the goods you require. Please contact us for a quotation.

RETURNS

If you change your mind or your order is not quite right, you may return it to us within 30 (thirty) days from the date you received the order. Before returning any items, please contact ProQ at info@proqsmokers.com with your name and order number and you will be provided with a return reference number.

The cost of returning unwanted items (either by post or via courier) will not be covered by ProQ Barbecues & Smokers Ltd.

Items returned must be in ‘as-new’ condition. This means you have not used, damaged, or modified any of the items. Please return items secured in their original packaging if possible.

After your returned item is received and confirmed as being in an ‘as-new’ condition, we will issue you with a refund.

If we cannot be satisfied that you purchased the product from ProQ then we will not accept your product for return.

LOST OR DAMAGED ITEMS

In the unlikely event that your parcel is damaged when you receive it, or if you believe your order has been lost, please notify us immediately so that we can resolve the issue as soon as possible and claim from the carriers on your behalf.