Delivery Information

UK MAINLAND

UK Mainland (Excluding Scottish Highlands & Islands)
Standard Delivery - Mon-Fri (Orders Over £50)	Within 2 Working Days	Free
Standard Delivery - Mon-Fri (Orders Under £50)	Within 2 Working Days	£4.95
Scottish Highlands, Islands & Northern Ireland
Standard Delivery - Mon-Fri (Orders Over £50)	3-5 Working Days	Free
Standard Delivery - Mon-Fri (Orders Under £50)	3-5 Working Days	£9.95
Isle of Man
Standard Delivery - Mon-Fri (All Orders)	3-5 Working Days	£15.95

STANDARD DELIVERY

Standard delivery is free on all orders over £50.00 within the UK mainland, all orders under £50.00 will be subject to a standard delivery charge of £4.95, or £9.95 for Scottish Highlands and Islands customers. Orders requiring delivery on a pallet will be quoted per order.

We will aim to deliver all UK Mainland (Excluding Highlands and Islands) orders within 2 working days from receipt of order. For Highlands and Islands customers, we will aim to deliver all orders within 3-5 working days from receipt of order.

Delivery times cannot be guaranteed, but all orders are shipped as soon as possible. Bank holidays can cause shipping delays due to courier holidays, if you have any questions or queries, please contact us.

SATURDAY DELIVERIES - TEMPORARILY UNAVAILABLE

Saturday Delivery orders are delivered between 07:30 and 19:30. This service must be ordered by 12:00 Noon on the Friday before delivery.

All Saturday delivery orders are tracked and signed so please make sure someone is available to sign for your goods. Additional charges may apply for multiple delivery attempts.

We request the provision of a mobile number and email address for these services to enable us to keep you up to date with your order and pass on any relevant tracking information.

In the UK, we partner with DPD for all parcel orders. You will be sent either an email or a text providing a delivery time frame for any orders shipped with DPD. If you are not going to be available to sign for the package, you will have the opportunity to provide details of where it can be safely left, nominate a neighbour who can sign for it, or rearrange the delivery for a more convenient time.

If you are worried about not being available to receive a package or not keen on it being left at your property, please provide a work address for delivery. All dispatch and delivery timings are subject to stock availability. You will be informed as soon as possible of any delays and offered options to change or cancel your order.

ProQ Barbecues & Smokers Ltd may part-ship your order, provide reasonable substitutions (such as alternative wood flavours) and send any remaining items separately, at no further cost to you.

SCOTTISH HIGHLANDS, ISLANDS & NORTHERN IRELAND

All Orders delivered to the following Post Code areas fall under our Scottish Highlands, Islands & Northern Ireland service, which is detailed above and on our product pages;

Area	Post Code	Area	Post Code	Area	Post Code
Aberdeen	AB31 - AB35	Northern Highlands	IV1 - IV63	Northern Highlands	PH32 - PH33
Aberdeen	AB41 - AB54	Arran	KA27	Northern Highlands	PH45 - PH48
Northern Highlands	AB36 - AB38	Argyll	KA28	Argyll	PH30 - PH31
Northern Highlands	AB55 - AB56	Northern Highlands	KW0 - KW14	Argyll	PH34 - PH44
Argyll	FK17 - FK21	Orkney Shetland	KW15 - KW17	Northern Ireland	BT
Northern Highlands	HS1 - HS9	Argyll	PA20 - PA78
Argyll	PH49 - PH50	Dundee	PH15 - PH18
Orkney Shetland	ZE1 - ZE3	Northern Highlands	PH19 - PH29

We are unable to offer Pre-12:00 & Saturday delivery services to the above areas.

HEAVY GOODS

Some products such as the ProQ FÒGHER and Commercial Smoker ranges are unable to be shipped using the standard methods detailed above and a shipping quote will be provided for these.

These are classified as heavy goods products. All heavy goods items are shipped using the pallet network and delivery times will vary based on the delivery address.

For this service we will call and confirm delivery arrangements prior to shipping, so accurate contact details are required. Customers will also need to make sure someone is available on the day of delivery to receive the goods, and that full access is available.

Pricing for the ProQ Commercial Smokers (Stretch, GFC3000 & GFC4200) includes UK Mainland Shipping. Shipping to Highlands & Islands will require a quotation on a case by case basis.

EUROPE

Please have a look at our EU Website, our list of ProQ distributors or contact us for information.

INTERNATIONAL

Depending on the product, we may be able to ship to you with one of our logistics partners. Costs are variable depending on your location and the size and weight of the goods you require. Please contact us for a quotation.

RETURNS

If you change your mind or your order is not quite right, you may return it to us within 30 (thirty) days from the date you received the order. Before returning any items, please contact ProQ at info@proqsmokers.com with your name and order number and you will be provided with a return reference number.

The cost of returning all unwanted items (either by post or via courier) will not be covered by ProQ Barbecues & Smokers Ltd. Costs for returning goods are the responsibility of you - the customer.

Items returned must be in ‘as-new’ condition. This means you have not used, damaged, or modified any of the items. Please return items secured in their original packaging if possible.

After your returned item is received and confirmed as being in an ‘as-new’ condition, we will issue you with a refund of the purchase price less the return delivery fees. If we cannot be satisfied that you purchased the product from ProQ then we will not accept your product for return.

LOST OR DAMAGED ITEMS

In the unlikely event that your parcel is damaged when you receive it, or if you believe your order has been lost, please notify us immediately so that we can resolve the issue as soon as possible and claim from the carriers on your behalf.

FOR ALL QUERIES RELATING TO SHIPPING AND DELIVERY

Please contact us on 0345 340 4845 or email info@proqsmokers.com.