Delivery Information
Due to COVID-19 (Corona Virus) we are currently running a reduced delivery service to reduce risk to our staff. We will be shipping orders on our standard "as fast as possible" delivery services, (usually delivered next day), however we will not be shipping orders every day and are currently running a flexible schedule based on demand. Please bear with us as we deal with large order quantities.
We will not be offering premium delivery services like Next Day, Pre 12:00 or Saturday for the foreseeable future.
|
UK Mainland (Excluding Scottish Highlands & Islands) |
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|
Standard Delivery - Mon-Fri (Orders Over £30) |
Within 1-5 Working Days |
Free |
|
Standard Delivery - Mon-Fri (Orders Under £30) |
Within 1-5 Working Days |
£3.95 |
|
Scottish Highlands, Islands & Northern Ireland Standard Delivery - Mon-Fri (Orders Over £30) |
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| Standard Delivery - Mon-Fri (Orders Over £30) |
Within 3-5 Working Days |
Free |
|
Standard Delivery - Mon-Fri (Orders Under £30) |
Within 3-5 Working Days |
£9.95 |
UK MAINLAND
STANDARD DELIVERY
Standard delivery is free on all orders over £30.00 within the UK mainland, all orders under £30.00 will be subject to a standard delivery charge of £3.95, or £9.95 for Scottish Highlands and Islands customers. Orders requiring delivery on a pallet will be quoted per order.
We will aim to deliver all UK Mainland (Excluding Highlands and Islands) orders within 1-5 working days from receipt of order. For Highlands and Islands customers, we will aim to deliver all orders within 3-5 working days from receipt of order.
Delivery times cannot be guaranteed, but all orders are shipped as soon as possible.
We request the provision of a mobile number and email address for these services to enable us to keep you up to date with your order and pass on any relevant tracking information.
NEXT DAY, PRE-12:00, AND SATURDAY DELIVERIES
We will not be offering premium delivery services like Next Day, Pre 12:00 or Saturday for the foreseeable future.
OUR PARTNERS
In the UK, we partner with Royal Mail and DPD depending on location and order size. You will be sent either an email or a text providing a delivery time frame for any orders shipped with DPD. If you are not going to be available to sign for the package, you will have the opportunity to provide details of where it can be safely left, nominate a neighbour who can sign for it, or rearrange the delivery for a more convenient time.
Mac’s BBQ Ltd may part-ship your order, provide reasonable substitutions (such as alternative wood flavours) and send any remaining items separately, at no further cost to you.
SCOTTISH HIGHLANDS, ISLANDS & NORTHERN IRELAND
All Orders delivered to the following Post Code areas fall under our Scottish Highlands, Islands & Northern Ireland service, which is detailed above and on our product pages;
|
Area |
Post Code |
Area |
Post Code |
Area |
Post Code |
|
Aberdeen |
AB31 - AB35 |
Northern Highlands |
IV1 - IV63 |
Northern Highlands |
PH32 - PH33 |
|
Aberdeen |
AB41 - AB54 |
Arran |
KA27 |
Northern Highlands |
PH45 - PH48 |
|
Northern Highlands |
AB36 - AB38 |
Argyll |
KA28 |
Argyll |
PH30 - PH31 |
|
Northern Highlands |
AB55 - AB56 |
Northern Highlands |
KW0 - KW14 |
Argyll |
PH34 - PH44 |
|
Argyll |
FK17 - FK21 |
Orkney Shetland |
KW15 - KW17 |
Northern Ireland |
BT |
|
Northern Highlands |
HS1 - HS9 |
Argyll |
PA20 - PA78 |
|
|
|
Argyll |
PH49 - PH50 |
Dundee |
PH15 - PH18 |
|
|
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Orkney Shetland |
ZE1 - ZE3 |
Northern Highlands |
PH19 - PH29 |
|
|
HEAVY GOODS
Some products such as the ProQ FÒGHER and commercial smoker ranges are unable to be shipped using the standard methods detailed above. These are classified under heavy goods products. All heavy goods items are shipped using our pallet network on a 1-2 or 3-5 day service, depending on delivery location. For this service we will call and confirm delivery arrangements prior to shipping, so accurate contact details are required. Customers will also need to make sure someone is available on the day of delivery to receive the goods, and that full access is available.
EUROPE
Please have a look at our list of ProQ distributors or head to proqsmokers.eu.
INTERNATIONAL
Depending on the product, we may be able to ship to you with one of our logistics partners. Costs are variable depending on your location and the size and weight of the goods you require. Please contact us for a quotation.
LOST OR DAMAGED ITEMS
In the unlikely event that your parcel is damaged when you receive it, or if you believe your order has been lost, please notify us immediately so that we can resolve the issue as soon as possible and claim from the carriers on your behalf.
FOR ALL QUERIES RELATING TO SHIPPING AND DELIVERY
Please contact us on +44 (0)1208 75385 or email info@proqsmokers.com.