Delivery Information

Delivery Status: SOME DELAYS

Our couriers are currently experiencing extremely high demand, which means that there are some delays in how fast we are able to process our orders.

We will ship orders on a first come, first serve basis until the backlog is cleared and normal service is resumed. We are not currently offering our premium services (Next Day or Saturday Delivery).

We're not currently expecting this to stop orders arriving before Christmas.

UK MAINLAND

UK Mainland (Excluding Scottish Highlands & Islands)

Standard Delivery - Mon-Fri (Orders Over £30)

Within 1-3 Working Days

Free

Standard Delivery - Mon-Fri (Orders Under £30)

Within 1-3 Working Days

£3.95

Next Day Delivery - Mon-Fri (Order before 12:00)

Currently Unavailable

£-.--

Next Day Pre 12:00 Delivery - Mon-Fri (Order before 12:00)

Currently Unavailable

£-.--

Saturday Delivery (Order Before 12:00 on Fridays)

Currently Unavailable

£--.--

Scottish Highlands, Islands & Northern Ireland

Standard Delivery - Mon-Fri (Orders Over £30)

Within 3-5 Working Days

Free

Standard Delivery - Mon-Fri (Orders Under £30)

Within 3-5 Working Days

£9.95

STANDARD DELIVERY

Standard delivery is free on all orders over £30.00 within the UK mainland, all orders under £30.00 will be subject to a standard delivery charge of £3.95, or £9.95 for Scottish Highlands and Islands customers. Orders requiring delivery on a pallet will be quoted per order.

We will aim to deliver all UK Mainland (Excluding Highlands and Islands) orders within 1-3 working days from receipt of order. For Highlands and Islands customers, we will aim to deliver all orders within 3-5 working days from receipt of order.

Delivery times cannot be guaranteed, but all orders are shipped as soon as possible.

NEXT DAY, PRE 12:00, AND SATURDAY DELIVERIES

All next day orders should be placed before 12:00 Monday - Thursday for delivery the next working day. Next Day Orders placed on Fridays will be shipped for Monday delivery.

Next Day orders are delivered on weekdays between 07:30 and 19:30. This does not include Saturday or Sunday. Next Day delivery orders are tracked and signed so please make sure someone is available to sign for your goods. Additional charges may apply for multiple delivery attempts.

Next Day Pre 12:00 service temporarily unavailable until January 2021.

Saturday delivery orders are delivered between 07:30 and 19:30. This service must be ordered by 12:00 on the Friday before delivery. Saturday delivery orders are tracked and signed so please make sure someone is available to sign for your goods. Additional charges may apply for multiple delivery attempts.

We request the provision of a mobile number and email address for these services to enable us to keep you up to date with your order and pass on any relevant tracking information.

In the UK, we partner with Royal Mail and DPD depending on location and order size. You will be sent either an email or a text providing a delivery time frame for any orders shipped with DPD. If you are not going to be available to sign for the package, you will have the opportunity to provide details of where it can be safely left, nominate a neighbour who can sign for it, or rearrange the delivery for a more convenient time.

If you are worried about not being available to receive a package or not keen on it being left at your property, please provide a work address for delivery. All dispatch and delivery timings are subject to stock availability. You will be informed as soon as possible of any delays and offered options to change or cancel your order.

Mac’s BBQ Ltd may part-ship your order, provide reasonable substitutions (such as alternative wood flavours) and send any remaining items separately, at no further cost to you.

SCOTTISH HIGHLANDS, ISLANDS & NORTHERN IRELAND

All Orders delivered to the following Post Code areas fall under our Scottish Highlands, Islands & Northern Ireland service, which is detailed above and on our product pages;

Area

Post Code

Area

Post Code

Area

Post Code

Aberdeen

AB31 - AB35

Northern Highlands 

IV1 - IV63

Northern Highlands 

PH32 - PH33

Aberdeen

AB41 - AB54

Arran 

KA27

Northern Highlands 

PH45 - PH48

Northern Highlands

AB36 - AB38

Argyll 

KA28

Argyll 

PH30 - PH31

Northern Highlands

AB55 - AB56

Northern Highlands 

KW0 - KW14

Argyll 

PH34 - PH44

Argyll

FK17 - FK21

Orkney Shetland 

KW15 - KW17

Northern Ireland

BT

Northern Highlands

HS1 - HS9

Argyll 

PA20 - PA78

 

 

Argyll

PH49 - PH50

Dundee 

PH15 - PH18

 

 

Orkney Shetland

ZE1 - ZE3

Northern Highlands 

PH19 - PH29

 

 

We are unable to offer Next Day, Pre-12:00 and Saturday delivery service to the above areas.

HEAVY GOODS

Some products such as the ProQ FÒGHER and commercial smoker ranges are unable to be shipped using the standard methods detailed above. These are classified under heavy goods products. All heavy goods items are shipped using our pallet network on a 1-2 or 3-5 day service, depending on delivery location. For this service we are likely to call and confirm delivery arrangements prior to shipping, so accurate contact details are required. Customers will also need to make sure someone is available on the day of delivery to receive the goods, and that full access is available. 

EUROPE

Please have a look at our list of ProQ distributors or contact us for information.

INTERNATIONAL

Depending on the product, we may be able to ship to you with one of our logistics partners. Costs are variable depending on your location and the size and weight of the goods you require. Please contact us for a quotation.

LOST OR DAMAGED ITEMS

In the unlikely event that your parcel is damaged when you receive it, or if you believe your order has been lost, please notify us immediately so that we can resolve the issue as soon as possible and claim from the carriers on your behalf.

FOR ALL QUERIES RELATING TO SHIPPING AND DELIVERY

Please contact us on 0345 340 4845 or email info@proqsmokers.com.