Warranty Information

 

Our products are warranted against material failure or manufacturer defects, burn through or rust through, this does not cover general ware and tear of parts or discolouration.

ProQ V4.0 BBQ Smokers

Our ProQ V4.0 BBQ Smokers have a 10 year limited warranty, which means the parts are warranted for different lengths of time as follows:

Stackers & Lid 10 Years
Base, Grills & Lid Handle 5 Years
Charcoal Basket 1 Year
All Other Parts (Clips, Side Handles, Legs, Doors etc.) 2 Years

 

ProQ Elite BBQ Smokers & Previous Models (Sold 2016-2020)

These BBQ Smokers are under warranty for 1 year against defects due to bad workmanship or faulty materials to the original purchaser.

ProQ Accessories

Unless otherwise expressly stated, all our ProQ Accessories are under warranty for 1 year from purchase against defects due to bad workmanship or faulty materials to the original purchaser.

ProQ Cold Smoke Generators

ProQ Cold Smoke Generators are under warranty for 1 year from purchase against defects due to bad workmanship or faulty materials to the original purchaser.

ProQ Smartfire

The Smartfire includes a 1 year limited warranty against defects in either components or workmanship. This warranty does not apply to cable winders or probes, where a six month period is offered. Full terms can be found here.

 

To obtain warranty replacements or to get more information about the terms of our warranty, please contact us.